Frequently asked questions

When will my box ship?

Every box will be shipped on or around the 28th, so you will receive your box the first week of the month that the box is designed for. For example, if you ordered the August box, your box will ship around July 28th and get to you in the first week of August. Perfect timing!

When will I be charged every month?

You will get charged the day you order and then recurring payments will be billed on the 15th of every month.

If I’m a new subscriber, when will I be charged and what box do I get?

Hello! So happy you’re here! If you ordered your box before the cutoff date, which is on the 14th of each month at 11:59 UTC, then you will receive the next month’s box. However, if you order ON or AFTER the 15th of each month, you will have to wait for the following month’s box. For example, if you order on the 13th of July, you will receive the August box. But if you order on the 20th of July, you will receive the September box. If you have any questions, feel free to ask me so I can clear them up or work something out!

When is the last day that I can order to get the next month’s box?

The cutoff date for the next month’s box is 14th at 11:59 UTC. For example, if you order July 15th-August 14th, you will receive the September box. If you order on August 15-September 14th, you will receive the October box.

How much is shipping?

$6 for anyone inside the US and $26 internationally.

If I’m outside of the US, will this ship to me?

YES! However, it’s a high cost to ship these boxes out of the United States. It generally takes 1-3 weeks to get to anyone outside of the US, depending where you are located.

What is the Happiness Guarantee?

If you don’t LOVE your box and the products inside, or if there are ANY issues during transportation, please don’t hesitate to contact me so we can make it right! My goal is to help you, teach you, and love you :) So keep in touch!

Can I pause or cancel my subscription?

YES! You simply go to your account, located in the upper right-hand corner, and there will be an option to pause or cancel your box. If you are unsure that you want to cancel, I would recommend pausing it until you know for sure, as it is a less complicated process! Note that you can currently only pause for 2 months at a time.

I bought this by mistake, can I get a refund?

If you bought the box before the cutoff date, which is on the 14th of each month at 11:59 UTC, then you will get a refund for the following month’s box, no questions asked. If you cancel ON or AFTER the 15th, you will still get charged and sent the following month’s box. However, if you have any concerns, please contact me using the form above and I will try to help you out where I can!

Where are my tutorials?

Your tutorial links will be sent to you in your box as well as to your email! Make sure you have a good email on file so I can send you all the right links and more.

Does my box come with a watercolor brush?

Unfortunately, no! If I sent a brush with every box, you would have 12 of the same brush at the end of the year. However, if a project calls for a different type of brush, that will be included in that month’s box.

Why are there some mini watercolors in my box instead of all full-sized ones?

Included in your box is 1 full-sized watercolor (8ml), and 2-3 mini watercolors (2ml). The mini’s are just enough to complete your project, plus practicing your projects. Since the mini watercolor colors repeat quite frequently, I have put in minis that will be used up fast. If I were to put in full sized watercolors in each box, there would be a lot of repeat colors that would take you a while to go though. Plus, this way, I can keep the price down and make the box very affordable to you.

Can I purchase this as a gift to a friend?

YES! Unfortunately at the moment, there isn’t a way to purchase just a few months at a time, but you can sign up for a subscription and cancel it at any time. I will be offering some more fun things as we go, so keep an eye out!

What other questions do you have? I would love to hear from you! Send me a message in the form above and I’ll get back to you within 24 hours.